ITT is an industrial manufacturer of critical, engineered components that serve fast-growing end markets in transportation, flow, energy, aerospace and defense. The company’s differentiation is sustained through a combination of several factors: execution, the quality of its leadership and our DNA as an engineering leader. We have a clear purpose as an organization: to provide our customers with cutting-edge solutions to help solve their most critical needs.

 The company generated 2023 revenues of $3.3 billion and is comprised of three distinct segments: 

• Motion Technologies ($1.5B revenue) is a global leader in brake pads, shock absorbers and sealing solutions for the automotive and rail markets
• Industrial Process ($1.1B revenue) is a global leader in centrifugal and twin-screw pumps for the chemical, energy, mining and industrial markets
• Connect & Control Technologies ($0.7B) is a niche player in harsh environment connectors and control components in critical applications for the aerospace, defense and industrial markets.

 ITT is headquartered in Stamford, Connecticut with over 10,000 employees in more than 35 countries and sales in approximately 125 countries.

We are looking for a Customer Service Specialist III (f/m/d) for our Service department.

Your Duties:

• Creating and tracking spare parts offers in close coordination with our
customers worldwide
• Technical advice to our customers on spare parts for pumps and pump systems
• Processing and tracking of spare parts orders
• Creating order-related technical accompanying documents
• Partial documentation and project management of larger conversion projects
• Correspondence with customers and representatives worldwide
• Participation in the introduction and further development of new and existing quotation and
processing processes

The requirements:

• Completed technical training with basic commercial knowledge or commercial training with technical knowledge
• Basic knowledge of positive displacement and centrifugal pumps is an advantage
• Good knowledge of ERP systems and MS Office
• Competent, friendly and confident demeanor towards customers and colleagues
• High level of comprehension in technical and commercial contexts
• Independent and responsible work
• Ability to work in a team and a constructive and considerate approach
• Intercultural competence
• Good written and spoken English skills